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4Change Energy is a retail electricity provider (REP) headquartered in Dallas. The company is known for giving back to the community by donating 4% of its yearly profits to charities in Texas. 4Change Energy is widely available in deregulated areas of Texas and offers low-rate energy plans. To help you determine if 4Change is the best fit for you, we reviewed the company based on customer service, online accessibility, and plan options. The following table shows 4Change Energy ratings for each category.
Category |
Rating |
| Customer service | 3.9 |
| Online accessibility | 4.3 |
| Plan options | 4.2 |
| Overall score | 4.2 |
4Change Energy scored a 4.2 out of 5 based on Choose Texas Power’s rating methodology. This score is slightly higher than the average overall provider rating. Learn more about how we evaluated each category.
Our 4Change Energy review of customer service considers the Power to Choose complaint score, Google reviews, satisfaction guarantee, and business history. With 12 years of experience and a 60-day satisfaction guarantee, 4Change scored a 3.9 out of 5 for customer service. The Power to Choose complaint score is the main component lowering 4Change’s rating.
ChooseTexasPower.org is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
For online accessibility, we rate energy companies based on online experience and straightforward pricing. In our 4Change Energy review, the company scored a 4.3 out of 5 for online accessibility. With 4Change, you can use the online portal or mobile app to track your electricity usage, pay your bill, and review your plan details. Having online access to manage your energy provides a simple and convenient experience. 4Change Energy’s pricing structure lowered the score because many plan options come with bill credits or other factors impacting your total price, making it harder for customers to understand their estimated bills.
When you have more plan options, you have more flexibility to choose an electricity plan that fits your energy usage and budget. 4Change Energy scored a 4.2 out of 5 for plan options. With 4Change, you can choose a 12-, 18-, or 24-month plan, including no-deposit or 100% renewable energy options. However, 4Change does not offer shorter terms or variable-rate plans. As an authorized retailer, Choose Texas Power offers exclusive rates and promotions with 4Change Energy.
With nearly 12,000 4Change Energy reviews on Google, customers praise the provider for stable low rates and giving back to the community. However, customer service reviews are mixed. Some customers reported a great experience, while others had trouble receiving help from the service agent. The following are positive and negative reviews from real customers.
“I’ve used 4Change Energy at four different homes and for nine years total. Outstanding customer service and very reasonable/affordable rates. I trust 4Change for my energy needs. Highly recommend it!” — Stephanie S.
“One of the best rates in Texas. I always tell my clients to look into 4Change Energy when shopping around for an electric company. It gets so hot in South Texas, so sometimes our air conditioning is constantly running. Temperatures might be high, but no reason your bill should be too. Most of our bills have been in the high $300s. We have friends that paid twice that in the summer months.” — Claudia B.
“I am very pleased with 4Change Energy. They have competitive pricing and love the user-friendly app that shows my usage so I can have an estimate of my monthly bill usage. I am pleased with their customer service as well and will renew after 12 months if their pricing is still competitive.” — Meredith P.
“Customer service has dropped over the years I have been with them as a customer. I have called multiple times to get things resolved in starting up services at a new location, and it has been a hassle for them to help correct the issue they created. What the representative said would happen did not and now I am being held hostage on power to a residence I am not living at.” — David C.
“I have attempted to switch my energy plan with 4Change Energy for months. I waited on hold for a total of four hours only to be told they would have a representative call me back to switch my plan, and never received a call back. The complete absence of customer care for someone who’s used them for four years is astonishing.” — Jeremy H.
“Absolutely terrible customer service which isn’t U.S. based. Lack of communication led to service being off for two days because of their error in not processing paperwork properly. If I had a different choice for electricity, I would take them instead. Unfortunately, that isn’t an option.” — Jack J.
The best energy provider for you depends on your budget and preferences. 4Change Energy offers competitive low rates, but TXU Energy has more plan options and highly-rated customer service. If your priority is a 100% renewable option, you can choose from several providers, including 4Change, TXU, or Direct Energy. However, 4Change offers the lowest rate for green energy compared to the others. For those who value simplicity and transparency, TXU and 4Change both provide straightforward plans, while Direct Energy earned a 5 out of 5 for online accessibility for its clear pricing on all plans.
Compare the cheapest 12-month electricity plans from TXU Energy, 4Change Energy, Reliant Energy, and Direct Energy.
Provider & plan name |
Rate |
Monthly bill
|
Additional details |
| TXU Energy – Smart Edge 12 | 15.9 ¢/kWh | $159 | Earn a $30 bill credit when you use 800 kWh or more. |
| 4Change Energy – Maxx Saver Select 12 | 10.7 ¢/kWh | $107 | Earn a $100 bill credit when you use at least 1,000 kWh. |
| Reliant Energy – Power Savings 12 | 14.8 ¢/kWh | $148 | Earn a $50 bill credit when you use 1,000 kWh or more. |
| Direct Energy – Live Brighter 12 | 21.4 ¢/kWh | $214 | Straightforward rates for 12 months. |
Prices are accurate for ZIP code 77077 at the time of writing.
4Change Energy is worth it for its low rates and charitable contributions to the community. Before signing a contract, carefully review your plan details to ensure no surprises on your electricity bill.
4Change Energy offers 12-, 28-, and 24-month plan options, each cheaper than TXU Energy. However, TXU is our highest-rated provider. If you’re searching for the cheapest rates, 4Change may be the best option, but if you prefer better service, consider TXU.
Yes. 4Change charges $20 per month remaining on your contract if you cancel early. For example, if you have four months left on your contract, the cancellation fee costs $80. This amount is lower than other providers, which can range from $150 to $295.
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