Gexa Energy vs. TXU Energy provider reviews

When comparing energy providers in Texas, Gexa Energy and TXU Energy are two popular options. The best choice for you depends on what you value in an electricity company. Gexa may be a better fit if you’re eco-conscious and prefer low rates, while TXU Energy has a higher-quality customer service reputation and more plan options. Learn more about how Gexa and TXU compare based on our provider ratings.

Overall TXU scored the highest with a 4.8 out of 5, while Gexa scored a 4.6 out of 5. The following table compares our TXU Energy review and Gexa Energy review using a 5-point scale.

Compare Gexa Energy and TXU Energy

Choose Texas Power reviews energy providers in Texas to help you make an informed energy choice. Our Gexa and TXU Energy reviews are based on three key categories: customer service, online accessibility, and plan options.

Here’s a breakdown of how both providers compare for each category.

Customer service

When you have an issue with billing or want to change your plan, good customer service makes a difference in your experience. We review Power to Choose complaint scores, Google reviews, business history, and satisfaction guarantees to determine each provider’s customer service rating. TXU Energy scored a 4.9 out of 5, and Gexa earned a 4.5 out of 5.

While both of these electricity companies offer high-quality customer service, the biggest difference between the two is their Power to Choose complaint scores. The Public Utility Commission of Texas (PUCT) scores providers from one to five based on the number of complaints received about the company. The higher the score, the less complaints received. TXU Energy scored a 5 out of 5, showing a strong track record of responding to customer issues with few complaints. In contrast, Gexa Energy scored a 3 out of 5, meaning more customers experienced and reported issues with its service, bringing down our overall customer service score of the company.

Online accessibility

A simple online payment platform and transparent pricing ensure a smooth experience without surprise charges on your bill. When reviewing online accessibility, we consider online bill pay options, access to usage alerts, and clear pricing. Gexa and TXU tied in this category with a 4.3 out of 5. Both providers offer the option to pay bills and track usage through an online portal or mobile app for convenience.

Price transparency is the factor preventing both providers from a perfect score. TXU Energy and Gexa Energy offer several plans with bill credits or other features that complicate the price. If your energy usage doesn’t fit within a specific range of kilowatt-hours (kWh), you might end up paying more than expected. While the Electricity Facts Label (EFL) includes details on usage rates and potential additional charges, we rate providers higher when their pricing is simple and easy to understand.

Plan options

As your energy needs change, you’ll want a flexible company to adjust to your needs. TXU Energy and Gexa both scored a 5 out of 5 in the plan options category. However, both companies have different strengths in this area. Gexa typically offers lower rates while TXU provides a wide range of options, including variable-rate plans and no-deposit electricity.

All of Gexa Energy’s plans are sourced from 100% renewable power, which is a great option if you’re eco-conscious. You can also find green energy plans from TXU, but it may cost more per kWh. TXU also offers time-of-use plans where you can receive free electricity overnight, giving you an opportunity to shift your usage habits and save money. These plans can be confusing, and you may find more straightforward options from Gexa. As an authorized retailer, Choose Texas Power offers exclusive rates and promotions with Gexa Energy.

Gexa Energy vs TXU Energy price comparison

The best way to determine electricity rates for your home is by entering your ZIP code on our free, independent marketplace. You can filter the options to display only Gexa Energy and TXU Energy plans to compare options from both providers. The following table compares price from the cheapest 12- and 24-month plans from Gexa and TXU.

Prices are accurate for ZIP code 77077 at the time of writing.

How do I choose an energy company in Texas?

Choose Texas Power makes choosing a Texas electric provider simple. Use the following steps to search, compare, and sign up for an energy plan in Texas.

• Enter your ZIP code: Electricity rates vary by location. Entering your ZIP code means you can compare rates specifically for your home.
• Filter and compare rates: You can filter and narrow your options based on contract length, provider, rate type, and other details. Compare rates and review each plan’s EFL. You can also use resources, like our TXU vs. Direct Energy guide to compare providers.
• Sign up quickly: Sign up online or over the phone in just a few minutes to secure your plan and enjoy the savings.

Gexa Energy vs. TXU Energy — Which is best?

The best energy plan depends on what matters most to you, whether it’s price, customer service, or flexibility. Overall, TXU Energy is the best energy company based on our provider reviews. TXU’s 4.8 out of 5 rating shows the company’s commitment to high-quality customer service and providing flexible options. However, the best energy company for you may differ from the best option for your neighbor.

TXU is generally more expensive compared to Gexa, so if you prefer a budget-friendly electricity plan, Gexa is best for you. If you want a wider selection of plans, like a short-term variable option or a prepaid electric plan, TXU may be worth the extra cost. Compare electricity rates and providers by entering your ZIP code on this page. You can explore all of your options and sign up in just a few minutes.