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Just Energy is an energy provider selling electricity plans in deregulated areas in the U.S. and Canada. Texas energy customers can choose from a variety of energy providers and plans, including Just Energy. To help you make an informed decision, we review electric companies based on customer service, online accessibility, and plan options. The following table displays our Just Energy ratings for each category.
Just Energy is an energy provider selling electricity plans in deregulated areas in the U.S. and Canada. Texas energy customers can choose from a variety of energy providers and plans, including Just Energy. To help you make an informed decision, we review electric companies based on customer service, online accessibility, and plan options. The following table displays our Just Energy ratings for each category.
Category |
Rating |
| Customer service | 4.2 |
| Online accessibility | 5.0 |
| Plan options | 5.0 |
| Overall score | 4.7 |
Just Energy scored 4.7 out of 5 overall in our provider review. Its highest-rated categories are online accessibility and plan options, while the lowest is customer service. Overall, the Just Energy rating is above average for electricity providers in Texas. Learn how we scored each category in the following.
The provider’s Power to Choose complaint score, Google reviews, satisfaction guarantee, and business history determine the customer service rating. Just Energy received a 4.2 out of 5 for customer service. The factor lowering Just Energy’s score is its customer complaint score, where some customers have expressed dissatisfaction. However, Just Energy has a redeeming business history with over 20 years of experience in the industry.
Choose Texas Power is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
For our Just Energy review, online accessibility is one of its highest-rated categories, earning a 5 out of 5 score. You can receive alerts about your usage and pay your energy bills online, keeping you informed and making payments simple. With straightforward pricing on most Just Energy plans, you know what to expect each month on your energy bills.
Just Energy offers several plan options ranging from 12 to 60 months. Most providers offer options from 12 to 36 months. A 60-month plan is a unique offer if you lock in a low rate and are not planning to move out of the area. You can also choose to offset your energy usage with renewable power, but it will cost you about $10 extra each month. While Just Energy does not provide variable-rate plans, you can find low credit options, like no-deposit electricity. All of these options helped Just Energy receive a 5 out of 5 rating in this category.
Based on Google reviews, Just Energy has a 4-star rating. Positive feedback reflects good customer service experiences with representatives who clearly explain charges and help set up service. Negative reviews note the customer service experience is not as good as other companies and its online platforms are difficult to use. The mix of reviews shows you may have an inconsistent experience with customer service.
Read positive and negative Just Energy reviews from real customers.
“The young lady I had the pleasure of dealing with today was awesome! She was very helpful in changing my service, which was extremely high! She showed me how my current company has been ripping me off for the past six months! She was very knowledgeable! She really knows her stuff! She was very friendly, kind, and respectful! I really enjoyed talking with her!” — Gloria E.
“After dealing with other companies trying to set up service, it was such a pleasure to deal with Just Energy. It was quick, communicative, respectful, and got my task accomplished quickly and efficiently with setting up a new service.” — Melanie E.
“I had an excellent experience with electricity representative Teddy! He clarified the charges and took the time to suggest a more suitable plan for my usage, ensuring I got the best value. His professionalism and helpfulness made dealing with electricity hassle-free.” — RahRah H.
“I enrolled with this company in June 2021, and so far I am neither impressed nor disappointed. I haven’t noticed any significant savings between Just Energy and my last company but no outrageous bill either. They send the bill and I pay it by the due date. I gave it three stars because the customer service is not as good as my last company. No one is mean, but they do not offer as much grace as my last company.” — Cheri W.
“The online portal never works, and when you call the automated service, it continues to repeat itself. No one answers the phone when calling customer service.” — Taylor B.
“The app never works when I want it to. So I make payments to their online website. Just recently, I was double-charged on my bill. I’m being told it will take five to seven business days for the money to be back in my account. My bill is roughly $600 so you can imagine my shock when I saw $1200 taken out of my bank account. That extra $600 was for the other payments I needed to make that I will now have late charges on. When I explained all this to the call center manager she tried saying it was my fault and I must have done something wrong, but I didn’t.” — Frank B.
While Just Energy scores a 4.7 out of 5, other energy providers received a higher score. TXU Energy and TriEagle Energy are our top-rated providers, offering the widest plan variety of fixed-rate, variable-rate, renewable, and low-credit options. Other providers, like Reliant Energy, have lower overall ratings but higher quality customer service than Just Energy. For green energy plans, most providers like TXU Energy and Direct Energy offer a 100% renewable plan. With Just Energy, you can offset your usage with renewable power on any plan, but it requires a monthly upcharge. We recommend comparing the Electricity Facts Label (EFL) of multiple plan options before signing a contract.
Energy prices vary by location. Enter your ZIP code to compare electricity rates from the best energy providers in your area.
Compare 12-month electric plans from TXU Energy, Just Energy, Reliant Energy, and Direct Energy.
Provider &
|
Rate |
Monthly bill
|
Additional details |
| TXU Energy – Smart Edge 12 | 15.9 ¢/kWh |
$159 |
Earn a $30 bill credit when you use 800 kWh or more. |
| Just Energy – Simple Choice 12 | 15.6 ¢/kWh |
$156 |
Straightforward rates for 12 months. |
| Reliant Energy – Power Savings 12 | 14.8 ¢/kWh |
$148 |
Earn a $50 bill credit when you use 1,000 kWh or more. |
| Direct Energy – Live Brighter 12 | 21.4 ¢/kWh |
$214 |
Straightforward rates for 12 months. |
Prices are accurate for ZIP code 77077 at the time of writing.
The best provider for you depends on your budget and preferences. Enter your ZIP code on this page to compare rates and plans. Review each plan’s EFL to ensure no surprises on your electric bill.
Just Energy is cheaper than TXU, but TXU is a higher-rated provider. If the lowest price is most important to you, Just Energy might be better. If customer service is your priority, TXU Energy is a higher quality option based on ratings.
Yes, most Just Energy plans have a $175 cancellation fee if you end your contract early. Fees can vary by plan, but the fee is listed in your EFL.
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