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If you live in a deregulated area of Texas, you’re probably familiar with TXU Energy and Reliant Energy. Based on Choose Texas Power’s electricity provider reviews, TXU Energy scored a 4.8 out of 5 rating, while Reliant scored 4.1 overall. Learn more about our Reliant Energy vs. TXU reviews.
Our Texas energy company reviews focus on customer service, online accessibility, and plan options. Explore Choose Texas Power’s TXU Energy reviews vs. Reliant Energy reviews for each category in the following sections.
High-quality customer service is important when you need help with your energy bill or have questions about your service. To evaluate customer service scores, we compared TXU and Reliant’s Power to Choose complaint scores, Google reviews, satisfaction guarantees, service options, and years in business. The two energy companies tied with a 4.9 out of 5 rating for customer service.
Both TXU Energy and Reliant offer customer support from agents 24 hours a day, seven days a week, to ensure someone is available to help at all times. Since TXU and Reliant have been in business since deregulation began in Texas, both companies are well-established and have extensive experience.
An easy-to-use online platform can help you understand your usage and pay your bills. We rank providers highly if they offer online bill payment, access to energy alerts or trends, and clear pricing. Online accessibility is the only category Reliant ranked higher than TXU for. Reliant scored a 5 out of 5, while TXU scored a 4.3. TXU’s score is lower because its plans are less straightforward and don’t always include factors that might affect the final rate, such as bill credits.
Both providers have convenient online and mobile app payment methods. You can also use mobile apps to track and review your electricity usage. Reliant’s app has some extra features to help those with electric vehicles (EVs) schedule charging and for solar panel owners to review production.
As your home energy needs change, your provider should have options for you. We rate energy providers based on their variety of contract lengths, service areas, and plan types. TXU Energy received a 5 out of 5, and Reliant scored a 2.3. TXU offers fixed and variable rates, contract lengths of up to 36 months, renewable energy plans, and low-credit options. There are also a wide variety of TXU plans for apartments. Reliant’s plans are more limited, with 12- or 24-month contract lengths and no 100% renewable plans.
Whether you prioritize stability with a fixed rate, the ability to adjust with a variable rate or support for renewable energy, TXU has more choices than Reliant. The best energy plan for you depends on your preferences. If you simply want to secure the lowest rate, Reliant’s prices may be a better fit. For month-to-month plans or bill credit benefits, choose TXU.
Electricity prices in Texas can change depending on where you live and what plan you choose. To compare the costs of Reliant Energy vs. TXU plans, enter your ZIP code on this page. Then, filter the results by provider to show only TXU and Reliant. The cheapest provider is listed first when you sort from low to high. Reliant Energy is currently cheaper than TXU for 12- and 24-month plans.
Although it may catch your attention, the lowest price is not always the best fit for your usage. For example, a month-to-month plan can be a good choice if you are renting for a short period or moving homes soon. This type of plan allows you to switch providers or change plans if your needs or preferences change. However, a long-term plan is better if you want stability and predictable bills.
The following table compares the lowest rate plans from Reliant Energy and TXU for 1,000 kilowatt-hours (kWh) usage. Our monthly bill estimates are subject to change with fluctuations in the overall market — always enter your ZIP code for up-to-date pricing details.
Plan |
Contract length |
Monthly bill estimate |
Additional details |
|---|---|---|---|
| Reliant Energy Power Savings 12 | 12 months | $148 | Receive a $50 bill credit each month usage is at least 1,000 kWh. |
| Reliant Energy Power Savings 24 | 24 months | $138 | Receive a $50 bill credit each month usage is at least 1,000 kWh. |
| TXU Energy Smart Edge 12 | 12 months | $163 | Get a $30 bill credit each month usage is at least 800 kWh. |
| TXU Energy Smart Edge 24 | 24 months | $173 | Get a $30 bill credit each month usage is at least 800 kWh. |
*Based on 77494 ZIP code at the time of writing.
You can easily compare and sign up for a reliable Texas energy provider using the free Choose Texas Power marketplace. Follow these steps to find your best plan based on provider, contract length, price, and more.
While TXU Energy stands out as the top-rated provider when compared to Reliant, it also leads the pack among other top energy companies in Texas. TXU Energy offers high-quality customer service and a variety of plan options for flexibility as your electricity needs change. However, TXU Energy is not a low-rate provider. If paying a lower rate is most important to you, you may want to sign up with Reliant. To compare other options for the lowest electricity rates in Texas, enter your ZIP code on this page and sort the results from low to high.
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