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As one of the top electricity providers in Texas, TXU Energy is well-known for its favorable energy plans and customer service. At Choose Texas Power, we review deregulated electric providers based on customer service, online accessibility, and plan options. The following table displays TXU Energy’s scores for each category.
| Category | Rating |
|---|---|
| Customer service | 4.9 |
| Online Accessibility | 4.3 |
| Plan options | 5.o |
| Overall Score | 4.8 |
Overall, TXU Energy earned an impressive 4.8 out of 5 score based on our provider rating methodology. TXU’s rating is the top score out of the deregulated energy providers on our site, which reflects the company’s commitment to excellence and customer satisfaction in the Texas energy market. The following breaks down each component of our TXU Energy review methodology.
High-quality customer service is important when shopping for your energy supplier in Texas. You want a company that will answer your questions and provide support. When evaluating TXU Energy’s customer service, we considered the Power to Choose complaint score, Google reviews, satisfaction guarantee, service options, and years in business. For customer service, TXU Energy scored a 4.9 out of 5. The only qualification that lowered TXU’s score is the 4.7 rating on Google reviews.
A transparent and simple online experience makes choosing your energy provider easier because everything you need is in one place. We rated TXU Energy based on whether you can pay bills online, receive usage trends and alerts, and price transparency. TXU Energy received a 4.3 for online accessibility because not all plans include straightforward rates with information about factors impacting your rate.
Energy deregulation means you can choose an energy plan that best fits your energy usage. A provider with multiple plan options provides flexibility if your energy habits change. We rated TXU Energy’s plan options a 5 out of 5 based on contract length, plan types, and serviceability. You can explore all of the TXU Energy plans in your area by entering your ZIP code in the form on this page.
At Choose Texas Power, we collect our customer TXU Energy reviews through TrustPilot. After reviewing feedback, common themes include customer service and energy prices. Customers frequently commented positively on the ease of starting service, using online bill pay, and the high quality of customer service.
Unsatisfied customers commented on high electricity prices. TXU Energy is not the lowest-rate provider on our website. If paying the lowest available rate is your goal, enter your ZIP code and sort your options from low to high.
Read positive and negative TXU Energy customer reviews from real customers.
“The agent was attentive, polite, sympathetic, and helpful. I was given all possible information I could need and every question was answered!” – Angel Lenz
“This is the first company that has been the most helpful and supportive customer care workers, they did everything they could to help me with my bill and were super friendly and polite and patient and understanding. I am very pleased and impressed with this company and will definitely stick with them!” – Alex Fry
“I always have a good experience with TXU representatives. I never have any problems. They are very helpful and so understanding. In one word. They are awesome.” – Zenaida Cardenas
“I am happy with the service I received with my interactions with the online customer service. However, the current rates with TXU leave much to be desired.” – Erica Shott
“The rep made it easy but TXU is overcharging and way too expensive for a two-bedroom apartment.” – Gina
“Elisa was great but I was taken aback by the increases in the electricity plans. Even when I’ve been with TXU for the past 3 years. Maybe I’ll shop with another company next year. I’m pleased with TXU’s service, but the prices keep getting higher every time.” – Ibzan
TXU Energy offers a variety of energy plans to fit various needs. For example, the lowest TXU Energy rate at the time of writing is 15.5 cents per kilowatt-hour (kWh). For 1000 kWh of usage, your monthly bill would cost $155.
To compare, a similar plan from Frontier Utilities is 11.7 cents/kWh, costing $117 per month. You may choose Frontier over TXU if your goal is to pay the lowest price and if Frontier has the exact plan you want. If you prefer a higher-rated company offering variable-rate or renewable plan options, TXU Energy is a better fit.
Compare TXU Energy prices with other top-rated electricity providers like 4Change Energy and Direct Energy. Read our review on Direct energy for a comparison beyond just prices.
| Provider &
plan name |
Rate | Monthly bill estimate (1,000 kWh) |
Additional benefits |
|---|---|---|---|
| TXU Energy – Smart Edge 12 | 15.9 ¢/kWh | $159 | Earn a $30 bill credit when you use 800 kWh or more. |
| 4Change Energy – Maxx Saver Select 12 | 11.2 ¢/kWh | $112 | Earn a $100 bill credit when you use 1,000 kWh or more. |
| Direct Energy – Twelve Hour Power 12 | 21.6 ¢/kWh | $216 | Get free electricity at night from 9 p.m. to 9 a.m. |
Prices are accurate for ZIP code 77077 at the time of writing.
Energy deregulation opens the door to electricity options. You have the power to choose the best energy provider for you. Whether you choose TXU Energy, Frontier Utilities, or another provider, Choose Texas Power is here to help you along the way.
ChooseTexasPower.org is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
Depending on your location, TXU Energy is more expensive than lower-rate providers like Frontier Utilities and Express Energy. TXU Energy received the highest score in our review. In comparison, Frontier and Express received a 4.3 and 3.6, respectfully.
Reliant Energy offers a low rate option of 14.9 cents per kWh, while TXU’s lowest rate is currently 15.5 cents per kWh. However, both plans have different contract lengths and benefits. TXU’s Smart Edge 12-month plan offers a $30 bill credit for usage exceeding 800 kWh, while Reliant’s Power Savings 24-month plan provides a $50 bill credit for usage exceeding 1,000 kWh. The best plan for you will depend on your typical usage level and other factors. For more information, read more from our Reliant Energy review.
TriEagle Energy is a TXU Energy alternative that also received a 4.8 rating. The PUC complaint score, Google reviews rating, and plan options negatively impacted the TriEagle Energy score. TriEagle does not offer month-to-month plans or no-deposit electricity plans.
Yes. TXU Energy charges an Early Termination Fee (ETF) if you cancel before your contract ends. You can find ETFs listed on your Electricity Facts Label (EFL). Thanks to TXU’s satisfaction guarantee, you can try a TXU Energy plan for 60 days. If unsatisfied, you can switch to a new plan or provider without paying an ETF.
Start by entering your ZIP code to explore electricity plans in your area on the Choose Texas Power marketplace. When you find an energy rate and plan that fits your needs, you can sign up online or over the phone in a few minutes. Call the number on your screen to contact an agent if you’d like assistance.
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