TXU Energy Rates, Plans, and Reviews

About TXU Energy

TXU Energy is one of the most well-known energy providers in Texas, working with more than 1.7 million residential and business customers throughout the state. TXU is based in Irving and began operations in 2002, the same year deregulation began in Texas.

TXU Energy is a popular choice among Texans because of its wide range of unique energy plans. Whether you want a secure fixed-rate plan, a flexible month-to-month contract, or a solar buyback plan, TXU has a solution.

Additional services and benefits

TXU Energy also offers home protection services to keep your house running smoothly.

• Home protection plans: Find home warranty and insurance plans for your HVAC system, appliances, plumbing, and more.
• Extreme weather protection: TXU knows Texas weather can be tumultuous. The company sells backup generators to rely on if your power goes out.

TXU Energy’s service areas in Texas

You can find TXU in most deregulated areas of Texas, including:

• The Houston metropolitan area and nearby suburbs (CenterPoint Energy).
• The Dallas–Fort Worth metroplex (Oncor Electric Delivery).
• West Texas, including Abilene, Midland, Odessa, and San Angelo (AEP Texas North).
• South Texas cities, such as Corpus Christi, Laredo, and McAllen (AEP Texas Central).
• Along the Gulf Coast in cities like Alvin, Dickinson, League City, and Texas City (Texas-New Mexico Power).

Enter your ZIP code on our marketplace to learn if TXU offers plans in your city.

Best plans offered by TXU Energy

Whether you want new TXU service or you’re an existing customer, you can easily secure a TXU plan on our marketplace. Each TXU plan includes a 60-day satisfaction guarantee, allowing you to switch plans without paying an early termination fee (ETF). Here are some of our top options from TXU:

Smart Edge: Best overall

The Smart Edge plan from TXU is a customer favorite because it offers a $50 bill credit when you use 800 kWh or more each month. You can lock in this fixed-rate deal for 12 or 24 months.

Flex Rewards: Best for short-term electricity

The Flex Rewards plan is a flexible energy solution for short-term power needs. This variable-rate plan is month-to-month, meaning you can cancel anytime with no penalty. You’ll also get 3% cash back loyalty rewards each month you renew.

Solar Club 12: Best for solar power without the panels

TXU’s Solar Club 12 plan offers a unique way to invest in solar energy without buying panels yourself. On this plan, your first 500 kWh of energy is used to purchase renewable energy credits from local solar farms. After that, the rest of your monthly energy comes from the traditional power grid. Consider this plan if you are searching for a low-cost way to go solar.

Smart Deal: Best for fixed-rate electricity

The Smart Deal plan from TXU Energy is ideal for medium-sized households with moderate energy usage. Its core feature is a $50 bill credit each month you use 1,200 kilowatt-hours (kWh) of electricity or more. Secure this plan for one to three years.

Texas Choice: Best for cash back rewards

The Texas Choice plan from TXU Energy is a customer favorite due to its 3% cash back rewards program, which puts money back in your pocket. This plan is ideal for households of any size, thanks to its fixed electricity rate that remains the same regardless of usage. The Texas Choice plan is available in 12- or 24-month contract options.

Same-day electricity with TXU Energy

TXU offers same-day activation for customers who enroll by 6:30 p.m. CST Monday-Saturday. Same-day electricity can still take 24-48 hours, so it pays off to plan ahead before your current energy contract expires. Make sure your home is equipped with a smart meter to speed up this process.

Our energy experts can help match you with the best plan and get the lights on quickly. Call our team for assistance today.

Find TXU Energy plans with Choose Texas Power

Ready to secure a competitive TXU Energy plan? Choose Texas Power makes it easy to compare your options and sign up in minutes. Here’s how it works:

1. Submit your ZIP code. Our marketplace compiles accurate rates and plans available in your area.
2. Compare your options. Review your options and use our marketplace filters to narrow down your results. Sort by rate type, provider, green energy, and other features.
3. Sign up online or over the phone. Once you find your ideal match, you can sign up online or over the phone in minutes. After you enroll, your new provider will handle setting up your service.

TXU Energy reviews

TXU Energy earned 5 out of 5 stars in our provider review. We rate providers based on customer service, plan variety, and accessibility. TXU received perfect scores for plan variety and online accessibility, thanks to its diverse selection of energy plans, clear contract terms, and easy-to-use digital platforms. It earned a 4.9 out of 5 for customer service, based on real customer reviews and ratings on Google and Trustpilot. Several complaints filed with the Public Utility Commission of Texas (PUCT) slightly lowered TXU’s customer service score.

Read the full report in our TXU Energy provider review.

ChooseTexasPower.org is not affiliated with Power to Choose, powertochoose.org, or the PUCT.

Contact TXU Energy

Your provider can handle all questions about your energy bill or electric account. Here’s how to get in touch with TXU Energy:

• TXU Energy customer service number: 1-866-278-4898
• Submit feedback online

FAQs about TXU Energy

Is TXU Energy good?

TXU is a popular Texas energy provider with a strong track record of delivering high-quality customer service. Existing TXU customers enjoy the wide range of electricity plans that offer unique ways to save.

Is TXU or Reliant Energy better?

Both TXU and Reliant provide excellent customer service and streamlined digital experiences. TXU may be a better fit if you want a wider selection of plans, but Reliant is a solid match if you need an electricity plan built for high usage.

Which TXU plan is the cheapest?

TXU’s Smart Edge 12 plan is typically the cheapest on our marketplace. This plan is best for customers who use more than 800 kWh to earn the $50 bill credit.

Does TXU Energy have an app?

Yes, TXU Energy has an app where customers can pay their bills, review their usage, and set up alerts. Download the app from the Apple or Google Play store.

Is a deposit required to sign up with TXU Energy?

TXU Energy might charge you a deposit to begin service if you have low credit or a history of missed payments. Energy deposits are usually around two months’ worth of estimated bills. Explore no-deposit plans on our marketplace if you want to skip an upfront fee.

Does TXU Energy charge a cancellation fee?

Yes, TXU Energy charges a cancellation fee that varies depending on your contract length. Its ETFs range from $150 to $395. Check your EFL to learn the exact cost of canceling your contract early.

Who do I contact if I lose power from TXU Energy?

Your utility company handles power outages, not your provider. Utilities vary by location — check the top of your energy bill to find out which one services your address.

How does TXU Energy bill its customers?

You will receive an energy bill every month from TXU Energy. You can pay your bill via the app, over the phone, online, by mail, or in person.